Sprint PCS [download pdf]

• Quicker response time for both internal Sprint PCS users and external call centers (India).
• Web-based letter template creation - enables administrators to create any number of letter templates, complete with associated verbiage, and assign them to predefined categories. Keywords can also be assigned to templates to assist in searching for the correct template to use.
• Web-based spelling and grammar checking.
• All documents are automatically "pushed" to advocates based upon document type, time of day, SLA, and advocate profile.
• Resources are more effectively utilized since call center advocates in any part of the world can participate in the workflow since the workflow is web-based. If a user(s) has finished their normal workload, they can easily be re-allocated to process incoming correspondence. 
• The complexity involved in adding new users to an Enterprise workflow is greatly reduced. No client setup is required except for the viewer plug-in, which can be automatically downloaded to the user's desktop.
• Mobilis Technologies' web applications are stateless, thereby enabling a user's application session to automatically reconnect to the next available web server if the server they are currently interacting with goes down or is unavailable. This important feature, developed by Mobilis using COM and XML, enables Sprint PCS to have a truly fault tolerant system and the ability to seamlessly load-balance work between multiple servers (the stateless design prevents an individual server from becoming overburdened during multiple application sessions). Expansion of the system is as simple as adding a new server to the farm.
• A standard web-based solution reduces the amount of traffic on the LAN and WAN. Mobilis Technologies takes this a step further by creating a localized Enterprise application environment on the web client to minimize web server communications. Once the workpacket is opened, the retrieval of images is the only time the web browser communicates with the server. With a standard web application, the browser would have to re-retrieve all the requisite components every time a document is changed (i.e., document types, attributes, etc.). Mobilis' web framework has also been architected to cache as much information as possible, which reduces the amount of communication needed with the web server (and in turn the Enterprise file and database servers). This was done intentionally since WAN latency and bandwidth were known limitations.
• The web-based solution reduces the complexity currently encountered in Enterprise upgrades (an Enterprise client re-install is no longer required). Furthermore, the complexity of application upgrades is also reduced since no application executable or special components are needed.
• Provides a foundation for all future web-based Enterprise applications at Sprint PCS.
• Mobilis' web-based applications automatically capture processing statistics. Every time a user has any interaction with a folder, this information is captured in the Mobilis reporting tables. The data captured enables management to produce the following types of reports (but not limited to): total time logged into the application, number of folders processed per day, number of documents processed per day, and the average time to process a document.
• If desired, the web-based retrieval application can be leveraged by other departments which use Enterprise system in the future.